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COMPLETED
NCT07829432
NA
Preventing No-shows With Pre-appointment "Reserved for You" Nudges
Sponsor: Geisinger Clinic
View on ClinicalTrials.gov
Summary
The study team will run an A/B test to assess whether pre-appointment messages can reduce appointment no-shows. One message version will indicate the appointment is "reserved" for the patient; another version will be nearly identical but will not include the "reserved" language. A passive control group will not be sent messages.
Key Details
Gender
All
Age Range
Any - Any
Study Type
INTERVENTIONAL
Enrollment
17918
Start Date
2026-09-22
Completion Date
2026-10-22
Last Updated
2026-10-27
Healthy Volunteers
No
Interventions
BEHAVIORAL
Message
The message will be sent via MyChart or text message depending on communication preferences for each patient.
Locations (1)
Geisinger
Danville, Pennsylvania, United States