Clinical Research Directory

Inclusion Criteria: * NON-PATIENT PARTICIPANTS ELIGIBILITY CRITERIA FOR STEP 0 (SCREENING) * Participant must immediately be enrolled to Step 1 (Registration) * NON-PATIENT PARTICIPANTS ELIGIBILITY CRITERIA FOR STEP 1 (REGISTRATION) * Participant must speak English * Participant must be employed at a NCORP site for at least six months * Participant must be able to provide informed consent to participate in this study * Participant must be one or more of the following: * Staff who identify AYA patients at risk of financial hardship and/or provide targeted resources to meet needs (e.g., patient navigators, financial counselors, social workers, oncology nurses, APPs). * Staff who have provided care or been in contact (in the last 3 months) with an AYA patient who was assigned the LIFT UP intervention arm (e.g., centralized navigator). * Staff with an administrative role related to care for AYA patients at risk of financial hardship (e.g., cancer program administrators, hospital/clinic billing specialists). * ELIGIBILITY CRITERIA FOR STEP 0 (REGISTRATION) (AYA PARTICIPANT ELIGIBILITY CRITERIA) * Participant must be 18 to 39 years of age at the time of Oncology Patient Enrollment Network (OPEN) registration * Participant must have been diagnosed between 15-39 years of age with histologically proven malignancy (stage 0-3 or stage IV with M0 or MX disease, any type including ductal carcinoma in situ (DCIS) but excluding non-melanoma skin cancer) * Participant must have completed curative intent therapy * NOTE: Ongoing hormone therapy or oral oncolytic treatment is permissible * Participant's date of last curative intent therapy must be less than or equal to 5 years ago. AYA participants must have completed their radiation or surgery if applicable * Participant must not have been enrolled in EAQ221CD, EAQ222CD, S1912CD, or past trials of CHAT or LIFT since financial navigation and/or health insurance literacy is offered as part of those trials * Participant must not have any history of previously diagnosed or concurrent malignancies (excluding non-melanoma skin cancer) * Participant must not currently be receiving hospice or end of life care. Participants on palliative care are eligible * Participant must be able to read and speak English in order to be able to provide informed consent and complete assessments * Participant must have a personal email address and private access to the internet (via smartphone, tablet, or computer) * NOTE: A personal email address is required in order to create a secure Eastern Cooperative Oncology Group-American College of Radiology Imaging Network Systems for Easy Entry of Participant Reported Outcomes (EASEE-PRO) account, receive timely survey notifications, and complete surveys on-line * NOTE: The restriction to those with internet access is based on the primary intention of the study which involves intervention content delivered via the internet * NOTE: "Private access" is required because of the personal nature of some of the study conversations and refers to the ability to engage with this content in a manner that will allow the participant to preserve the confidentiality of their participation in the study. For example, a computer in the main room of the library that is viewable to all may not adequately protect the participant, while a cubicle or computer room may * ELIGIBILITY CRITERIA FOR STEP 1 (RANDOMIZATION) (AYA PARTICIPANT ELIGIBILITY CRITERIA) * Participant must meet all the eligibility criteria for Step 0 * Participant must have a completed baseline survey within 30 days after the date of OPEN screening Registration (Step 0) * Step 1 registration must be within 14 days after completing the baseline survey